Shipping is part of the watch, not an afterthought. Here’s exactly how, when and where your order travels.
U.S. orders of $1,000 or more travel free; under $1,000 a flat $55 fully-insured rate applies. Every order moves on FedEx or UPS overnight or priority service, insured for its full value from the moment it leaves us until it reaches your hand, and released only against an adult signature. Especially valuable references may travel with added carrier safeguards; when they do, you’ll never see an extra charge for it. A tracking link reaches your inbox the instant the parcel is on its way.
Once your payment has fully cleared, a piece already in stock is examined, packed and dispatched within one to two business days. If you pay by bank wire, the clock starts the day the funds post; cleared card payments follow the same rhythm. When a watch needs to be sourced, sized, engraved or customized, expect a longer runway — and expect us to tell you the timeline before any work begins, so nothing catches you off guard.
A signature isn’t bureaucracy; it’s how a watch this valuable stays safe. Couriers won’t leave a package unattended, and we won’t ship to freight-forwarders or to an address we haven’t been able to confirm. On higher-value orders we may take a moment to verify your billing and shipping details, or send only to your billing address — a small step that protects you as much as us. In the rare event something is lost or damaged in transit, the full-value insurance covers it: reach out immediately and keep all of the packaging until it’s resolved.
Delivery across the United States is our standard. We can often arrange international shipping as well, handled individually and fully insured, though any import duties, taxes or customs charges fall to you as the recipient. If you’re ordering from outside the country, write to [email protected] first and we’ll walk you through what’s possible and what it will cost.
Want to check a delivery window or a tracking update? Email [email protected] or call (213) 519-5911 with your order number and we’ll bring you up to speed. Planning to send something back after it arrives? Our Returns & Exchanges guide explains exactly how.
